F.A.Q.

Do you ship internationally? 
We certainly do! We ship all over the world! If you want to have an idea of how much the shipping charges will be simply submit a quotation (once you have added items to your cart) and the site will tell you how much the shipping will be for your order. You can also see the shipping charges by location in the Shipping & Returns section.

You can also choose what method do you prefer*, with tracking number or not. 
* Available only for orders under 2kg.

How long do orders take to get to overseas locations? 
Shipping is generally very quick, however, as a general rule we like to say that shipping takes 7-10 working days for orders outside Europe. You can also see the estimated shipping time in the Shipping & Returns section.

Do you accept returns? 
Yes, we do, but they are at the buyers expense in cases where the customer does not want the goods. In cases where there has been an error on the order, we will pay for the shipping charges. More information at Shipping & Returns section.

Are you suspender/pacifier clips Lead and Nickel free? 
YES YES YES. Our goal is to provide our customers will top quality items. We have invested alot to ensure that the quality of our goods meet and comply with government and european standards. Each suspender/pacifier clip is sent out for laboratory testing to check that the item is lead and nickle free.

Do you offer Wholesale prices? 
Yes we do! Wholesale rates will vary depending on the item and quantity. Although we already offer automatically discount prices by purchase quantity for various products, we also assist those who wish to purchase higher quantities. 

If you are interested in wholesale pricing of ribbon, suspender clips, snap fasteners or other products, please contact us at info@kinderklipz.com for a quote. 

Do I have to pay VAT/taxes/customs on my order? 
If you are within the E.U., you are required to charge VAT (23%) sales tax.If you are a registered business and hold a VAT number than the VAT will not be charged. Please advise upon placing your order if you have this. Our shop will automatically charge VAT for orders delivered in E.U. 

Customs and duties may be charged to customers from overseas locations. You, 
the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.

If you need any assistance please contact us. 

 

How can I get in touch with someone at KinderKlipz? 
You can contact us via email at dalia@kinderklipz.com . We do everything we can to respond to our customers as soon as possible. Please be reminded that we are located in Portugal so there is a time difference which may cause a slight delay. However, our goal is to respond to customers within 24 hours, excluding weekends and holidays.