Shipping & Delivery

SHIPPING & HANDLING
At Kinderklipz you can choose your shipping method for orders up to 2kg. We offer Priority Mail and Signed Delivery for European and International orders up to 2 kg. For orders with more weight, we offer Chronopost/DPD, EMS or International Order depending on the shipping country.

We recommend choosing Signed Delivery for a safe delivery. It includes a full tracking number for most of the countries, online tracking and secure delivery {signed delivery}.

Returned orders due to "address insufficient" or "address not found" where the shipping address provided by the customer is incorrect/insufficient/not found or order not claimed will pay new shipping cost for a re-shipping. A refund can be made instead of the items, excluding shipping cost.

ESTIMATED SHIPPING TIME
Portugal = 1 to 2 business days excluding Azores and Madeira Islands
Europe = 3 to 7 business days
International = 5 to 15 business days
{Note: delays may happen in holiday season and due to customs clearance :: Orders shipped to Italy and Brasil may take a few more days.}

PACKING
Orders will be shipped in a bubble wrap pack or box, more fragile products will be wrapped in extra bubble wrapping.

IMPORT DUTIES & DUTIES 
Custom, import duties, and related expenses may be incurred and are buyers responsibility. We use CN 22 custom declaration and we declare the exact content and value, except shipping cost in all international orders (and non-E.U. orders). Contact us if you need any assistance on this.  

We are based in Portugal (European Union) so all deliveries within european countries will not pay duty taxes, except Switzerland, Norway, Iceland, Canary Islands (ES), Ceuta Territories and Melilla (ES), Andorra, Vatican, Faroé Islands (DK), Greenland (DK), Buesingen Territories, Helgoland Island (DE), Aland Islands (FI), Month Athos (GR), Campione d’Itália (IT), Livigno (IT), Lake Lugano (IT), Guernsey (UK), Jersey (UK), Gibraltar (UK), Miquelon (FR), Mayotte (FR).

Please contact your country customs authorities for more information if you live outside European Union or in the above mentioned territories. 

WITHDRAWAL & REFUNDS
You have the right to withdraw and return your Kinderklipz purchase within 14 days of receipt of the goods for a full refund - contact us before by email or phone and fill the form below. You will have to bear the direct cost of returning the goods.

Withdrawal Form (ANNEX I - MODEL B):
https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32011L0083&from=PT

If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, Kinderklipz cannot accept the returned items and cannot give a refund. Please return it using a secure shipping method, we are not responsible for lost returns.

We will then refund your purchase within 14 days of receiving the returned goods or official proof that the order has been returned.  Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise (like an exchange for another good or coupon code to be used in Kinderklipz shop).

In exceptional occasions, were Free Shipping is offered to purchases at Kinderklipz, the withdraw refund will exclude shipping costs (value based on our shipping cost table).

Returned orders due to "address insufficient" or "address not found" where the shipping address provided by the customer is incorrect/insufficient/not found or order not claimed will pay new shipping cost for a re-shipping. A refund can be made instead of the items, excluding shipping cost.

Product Information:
Please read carefully the description of the item before you buy it. We always try to provide an accurate description and, when possible several pictures so that you can see what you're buying, including [when necessary] side A and B photos and detail information. If you need additional photos or information feel free to contact us.

We make all efforts to provide accurate photos but because computer monitors are different, please take in mind that colors can be different.

Other Return & Refund Conditions:
* No refunds/returns on clearance/sale items;
* No FABRIC or CUTED products refunds/returns;
* No refunds/returns for explicited defectedproducts as the item description


• Portugal {Continental} ( show countries list )
Weight up to Signed Delivery [with tracking] Priority Mail [not fully trackable] International Mail [slow - no tracking] EMS19 PT {Continental}
0,100 Kg 3,00 1,50 1,00 6,90
0,490 Kg 4,00 3,00 2,00 6,90
0,990 Kg 6,00 5,50 4,00 6,90
1,990 Kg 6,00 5,50 4,00 6,90
4,990 Kg - - - - - - 7,00
9,990 Kg - - - - - - 8,00
14,990 Kg - - - - - - 9,00
19,990 Kg - - - - - - 10,00
24,990 Kg - - - - - - 18,00

• EMS Portugal {Madeira & Açores} ( show countries list )
Weight up to EMS19 PT {Madeira & Azores}
4,900 Kg 38,00
9,900 Kg 49,00
14,900 Kg 72,00

• España {Continental} ( show countries list )
Weight up to Signed Delivery [with tracking] Priority Mail [not fully trackable] International Mail [slow - no tracking] EMS19 España {Continental}
0,100 Kg 6,00 5,00 4,00 15,00
0,249 Kg 9,00 6,50 5,90 15,00
0,490 Kg 11,00 9,00 6,90 15,00
0,990 Kg 16,00 13,00 - - 15,00
1,990 Kg 21,00 - - - - 15,00
4,900 Kg - - - - - - 20,90
9,900 Kg - - - - - - 24,00

• EMS España {Baleares} ( show countries list )
Weight up to EMS19 España {Baleares}
1,990 Kg 25,00
4,900 Kg 45,00
9,900 Kg 72,00

Weight up to Signed Delivery [with tracking] Priority Mail [not fully trackable] International Mail [slow - no tracking]
0,100 Kg 6,00 5,00 3,00
0,249 Kg 7,00 6,00 4,00
0,490 Kg 9,00 8,00 6,00
0,990 Kg 14,00 12,00 - -
1,990 Kg 18,90 - - - -

• International ( show countries list )
Weight up to Signed Delivery [with tracking] Priority Mail [not fully trackable] International Mail [slow - no tracking]
0,100 Kg 6,50 6,00 4,50
0,249 Kg 8,50 7,50 5,50
0,490 Kg 13,00 12,00 8,50
0,990 Kg 21,00 19,00 - -
1,990 Kg 28,00 - - - -

• Chronopost | DPD - zones 1-2-3 ( show countries list )
Weight up to Chronopost | DPD Europe
2,999 Kg 23,50
4,999 Kg 29,50
9,999 Kg 35,00
19,999 Kg 40,00
29,999 Kg 50,00

• Chronopost | DPD - zone 4 ( show countries list )
Weight up to Chronopost | DPD Europe
2,999 Kg 30,00
4,999 Kg 39,00
9,999 Kg 45,00
19,999 Kg 50,00
29,999 Kg 62,00

• Chronopost | DPD - zone 5 ( show countries list )
Weight up to Chronopost | DPD Europe
2,999 Kg 28,00
4,999 Kg 40,50
9,999 Kg 46,50
19,999 Kg 55,00
29,999 Kg 65,00

• Chronopost | DPD - zone 6 ( show countries list )
Weight up to Chronopost | DPD Europe
2,999 Kg 43,00
4,999 Kg 60,00
9,999 Kg 70,00
19,999 Kg 80,00
29,999 Kg 105,00

• FedEx - Box zone B ( show countries list )
Weight up to FedEx {International Priority}
9,500 Kg 59,50
24,000 Kg 90,00

• FedEx - Box zone C ( show countries list )
Weight up to FedEx {International Priority}
9,500 Kg 64,00
24,000 Kg 125,00

• FedEx - Box zone D ( show countries list )
Weight up to FedEx {International Priority}
9,500 Kg 98,00
24,000 Kg 170,00

• International Package - zone 1 ( show countries list )
Weight up to International Package 1
1,999 Kg 35,50
2,999 Kg 40,00
3,999 Kg 45,50
4,999 Kg 50,00
5,999 Kg 53,50
6,999 Kg 58,50
7,999 Kg 62,50
8,999 Kg 66,50
9,990 Kg 69,50

• International Package - zone 2 ( show countries list )
Weight up to International Package 2
1,999 Kg 51,50
2,999 Kg 59,50
3,999 Kg 67,00
4,999 Kg 75,50
5,999 Kg 83,60
6,999 Kg 92,50
7,999 Kg 99,90
8,999 Kg 108,50
9,990 Kg 120,50

• International Package - zone 3 ( show countries list )
Weight up to International Package 3
1,999 Kg 65,70
2,999 Kg 80,60
3,999 Kg 95,60
4,999 Kg 110,80
5,999 Kg 125,50
6,999 Kg 140,30
7,999 Kg 156,10
8,999 Kg 170,50
9,990 Kg 190,50